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Payments and billing

After I processed the first payment, I didn't get a confirmation email for my booking. What should I do?

After you complete the first payment, please check your email and complete the payment. After full payment you still haven't received an email after 24 hours, you'll need to contact us asap through email [email protected] or hotline. Our staff will check and resend the confirmation email for you as soon as possible. If you’re not sure if you have received the booking confirmation email or not, don't try to book again - you could end up with two bookings. Please contact us, we will check and revert to you as soon as possible.

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Discounts and Savings Claims

Discounts and savings claims are based on multiple factors, including searching over 600 airlines to find the lowest available fare. Promo codes shown (if any) are valid for savings for qualified bookings off our standard service fees. Seniors and youth may find specific discounted fares offered by certain airlines subject to airline qualifications. Military, bereavement, and visually impaired travelers are eligible for discounts off our post-booking service fees as outlined in the compassion exception policy, mentioned in our Terms and Conditions.

* Savings based on median fares found on Travelner last month. All fares are for round-trip tickets. Fares include all fuel surcharges, taxes & fees, and our service fees. Tickets are non-refundable, non-transferable, non-assignable. Name changes are not permitted. Fares are only correct at the time of display. Displayed fares are subject to change, availability and cannot be guaranteed at the time of booking. The lowest fares may require an advance purchase of up to 21 days. Certain blackout dates may apply. Holidays and weekend travel may have a surcharge. Other restrictions may apply. Save money by comparing multiple airlines within our website and choosing the lowest fare.

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