What happens if you damage a rental car with insurance?

You can face unexpected costs during your trip because certain repair types and costs are not covered by the car hire company. If you crash your rental car, you should first check yourself and your passengers for injuries. After ensuring the safety of everyone in the vehicle, you can begin to gather any necessary information that you need to file a claim.

Any damages up to the excess amount which you have caused will be claimed by the supplier together with administration fees, which may be applied. With the optional Total Protection package from our third-party car rental insurance provider, you gain peace of mind since the policy fully reimburses any excess and gives additional cover. The main driver will still be required to present his/her credit card at the rental desk in order for the car rental agent to authorize the deposit. In case of an accident, damage, or theft, the expenses charged by the car rental supplier will be refunded, including costs that are usually not covered by the insurances offered by the car rental supplier, such as roadside assistance and repairs to tires, mirrors or glass.