Price Match Promise

Travelner aims at offering our customers first-class services at competitive prices. Therefore, we attempt to ensure customers’ best value of money with our Price Match Promise.

At Travelner, we won't be beaten on price. So within twenty-four (24) hours of booking, if you see a lower price (including taxes and fees) for the identical travel services available for booking on a Major OTA Competitor’s site, Travelner will match that price.

Special Considerations:

  • For airfares, the flight itinerary that beats our rate must be identical to Travelner’s flight itinerary. This means that each and every element of each offer matches including airline(s), flight number(s), itinerary, date(s), number of customers and seat type.
  • For other travel services, the following details of the product must be the same with our products including but not limited to room type, inclusions, vehicle type, time of departure and other terms.
  • Customers must ensure that the lower-price product is live on a competitor's site and is available to be booked at the time you contact us, as determined by our customer care representatives.

Our Price Match Promise does not apply to:

  • Membership program websites.
  • Corporate discounts or rates.
  • Group, charter, rewards program, incentive, meeting, convention, or consolidator special rates.
  • Products that are available only by using a coupon or other promotion not offered to the general public.
  • Military, student, government, tour operator, bulk, vacation package or "Web Only" rates.
  • “Opaque” tickets (where the airline booking details are unknown until after purchase) or tickets issued under a “bidding” or “auction” model.
  • Fare errors.

Should you find a better price and want to invoke Price Match Promise, please contact us via [email protected] or call our Customer Service to share your booking number and all the details of the lower priced product (name of the airline, flight, itinerary, date, number of customers, seat type and other required details stated above).

You will also be asked to share the URL or screenshots to support our customer service representatives in verifying the itinerary details. Customer service must be able to locate the lower rate itinerary from the information you provide and decide whether it follows our Price Match Promise terms and conditions. If the request is not verified, or for which you have provided incomplete information, we reserve the right to deny any claims. After verification, you will be given the choice to keep your itinerary with a refund of the difference in total price or a full refund if you prefer cancelling your booking.


折扣和节省索赔基于多种因素,包括搜索 600 多家航空公司以找到最低的可用票价。显示的促销代码(如果有)适用于从我们的标准服务费中节省合格预订。老年人和青少年可能会发现某些航空公司提供的特定折扣票价,但受航空公司资格限制。军人、丧亲和视障旅客有资格享受我们的条款和条件中提到的同情例外政策中所述的预订后服务费折扣。

* 基于上个月在Travelner上发现的中位票价节省的费用。所有票价均为往返票。票价包括所有燃油附加费、税费和我们的服务费。门票不可退款、不可转让、不可转让。名称的变化是不允许的。票价仅在显示时正确。显示的票价可能会发生变化、可用性,并且不能在预订时得到保证。最低票价可能需要最多提前 21 天购买。某些不适用日期可能适用。节假日和周末旅行可能会收取附加费。其他限制可能适用。通过比较我们网站内的多家航空公司并选择最低票价来节省资金。