Price Match Promise

Travelner aims at offering our customers first-class services at competitive prices. Therefore, we attempt to ensure customers’ best value of money with our Price Match Promise.

At Travelner, we won't be beaten on price. So within twenty-four (24) hours of booking, if you see a lower price (including taxes and fees) for the identical travel services available for booking on a Major OTA Competitor’s site, Travelner will match that price.

Special Considerations:

  • For airfares, the flight itinerary that beats our rate must be identical to Travelner’s flight itinerary. This means that each and every element of each offer matches including airline(s), flight number(s), itinerary, date(s), number of customers and seat type.
  • For other travel services, the following details of the product must be the same with our products including but not limited to room type, inclusions, vehicle type, time of departure and other terms.
  • Customers must ensure that the lower-price product is live on a competitor's site and is available to be booked at the time you contact us, as determined by our customer care representatives.

Our Price Match Promise does not apply to:

  • Membership program websites.
  • Corporate discounts or rates.
  • Group, charter, rewards program, incentive, meeting, convention, or consolidator special rates.
  • Products that are available only by using a coupon or other promotion not offered to the general public.
  • Military, student, government, tour operator, bulk, vacation package or "Web Only" rates.
  • “Opaque” tickets (where the airline booking details are unknown until after purchase) or tickets issued under a “bidding” or “auction” model.
  • Fare errors.

Should you find a better price and want to invoke Price Match Promise, please contact us via [email protected] or call our Customer Service to share your booking number and all the details of the lower priced product (name of the airline, flight, itinerary, date, number of customers, seat type and other required details stated above).

You will also be asked to share the URL or screenshots to support our customer service representatives in verifying the itinerary details. Customer service must be able to locate the lower rate itinerary from the information you provide and decide whether it follows our Price Match Promise terms and conditions. If the request is not verified, or for which you have provided incomplete information, we reserve the right to deny any claims. After verification, you will be given the choice to keep your itinerary with a refund of the difference in total price or a full refund if you prefer cancelling your booking.


折扣和節省索賠基於多種因素,包括搜索 600 多家航空公司以找到最低的可用票價。顯示的促銷代碼(如果有)適用於從我們的標準服務費中節省合格預訂。老年人和青少年可能會發現某些航空公司提供的特定折扣票價,但受航空公司資格限制。軍人、喪親和視障旅客有資格享受我們的條款和條件中提到的同情例外政策中所述的預訂後服務費折扣。

* 基於上個月在Travelner上發現的中位票價節省的費用。所有票價均為往返票。票價包括所有燃油附加費、稅費和我們的服務費。門票不可退款、不可轉讓、不可轉讓。名稱的變化是不允許的。票價僅在顯示時正確。顯示的票價可能會發生變化、可用性,並且不能在預訂時得到保證。最低票價可能需要最多提前 21 天購買。某些不適用日期可能適用。節假日和周末旅行可能會收取附加費。其他限制可能適用。通過比較我們網站內的多家航空公司並選擇最低票價來節省資金。