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Payment Guidelines

All reservations and prices are only guaranteed once your booking has been paid for in full by you. All online bookings on the Travelner website or mobile application must be fully paid at booking. After the full payment has been verified, you will be provided with a booking reservation code with details of confirmed services, e-tickets, and travel vouchers where applicable.

Choose from the following methods of payment for your own convenience. The prices quoted on Travelner website do not include banking or card processing fees charged by the bank or our service providers.

1. Payment by wire bank transfer

Travelner can receive payments by wire bank transfer in VND (Vietnam Dong). You can make payment either at the bank counter or on the internet banking applications.

After selecting Wire Bank Transfer as your payment method, you will see all available Travelner’s bank account information for your convenience.

Notes:

  • When making the bank transfer you must provide the invoice number. If you are paying more than one invoice, please provide all invoice numbers separated by a slash ( / ) with space before and after it.
  • If you have any questions about paying by bank transfer, send an email to [email protected] or phone 1900638352.
  • Travelner will contact you with a booking confirmation and travel documents once we receive your payments.

2. Paying by E-Wallet:

Customers in Vietnam can make payments anytime, anywhere with just some simple steps on Momo E-Wallet app. We also support QR scans for fast payment.

3. Paying by ATM card

Travelner accepts payment by OnePay and VNPay with ATM cards issued by banks in Vietnam. Please ensure that your card has been activated for online payment in order to proceed with the transaction.

When choosing this method, you will be redirected to an authorized partner’s payment page. Please fill in the information as instructed on the screen.

4. Paying by credit card or debit card

Travelner accepts payments by Visa, MasterCard and Amex credit cards by simply filling in card information directly on the site. All credit card transactions are secured by TLS/SSL technology, and we comply with PCI-DSS (Payment Card Industry - Data Security Standard) for all online transactions.

Make payment by credit/debit card with just 3 simple steps:

  1. Select Credit or Debit Card payment method
  2. Fill in the card information
  3. Click Process to Payment

When you are on the payment page, the following information is required:

  • Your billing information: relate to Billing person name, Country, ZIP code...
  • Your credit card information: Relate to Credit Card number, Expiry date, CVV, or CVC.

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