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Payment Guidelines

Fares are not guaranteed until your flights are ticketed. Prior to your form of payment being processed and accepted successfully, if there is a change in the price of airfare or any other change, you may be notified of this change, and only upon such notification you have the right to either accept or decline this transaction. If you elect to decline this transaction, you will not be charged.

After your flights are ticketed, all changes are subject to availability, additional fees, airline rules, and regulations.

All online bookings on the Travelner website or mobile application must be fully paid at booking. After the full payment has been verified, you will be provided with a booking reservation code with details of confirmed services, e-tickets, and travel vouchers where applicable.

Choose from the following methods of payment for your own convenience. The prices quoted on the Travelner website are final prices for online payments. Please note the amount deducted from your account may differ due to currency conversion or other charges incurred at your banks.

1. Payment by wire bank transfer

You can make payments on the Travelner site by wire transferring to one of our accounts.

Vietcombank VP Bank

After selecting Wire Bank Transfer as your payment method, you will see all available Travelner’s bank account information for your convenience. You can choose the most suitable bank account to make transactions. After completing the payment process, please send the remittance receipt to email [email protected] so we can confirm your booking.

Notes:

  • Please transfer the correct amount shown on the invoice and specify the invoice number in the transfer note.
  • If you are paying more than one invoice, please provide all invoice numbers separated by a slash ( / ) with space before and after it.
  • If you have any questions about paying by bank transfer, send an email to [email protected] or phone 1900638352.

2. Paying by VNPay:

Paying by VNPay

Customers in Vietnam can pay via VNPay payment gateway in the following ways:

  1. Scan QR code with Mobile Banking app
  2. By ATM card and bank account
  3. UnionPay debit/credit card
  4. VNPay e-wallet

3. Paying by ATM card/Internet Banking

Travelner accepts payment by ATM cards issued by banks in Vietnam through Internet Banking app. Please ensure that your card has been activated for online payment in order to proceed with the transaction.

When choosing this method, you will be redirected to an authorized partner’s payment page. Please fill in the information as instructed on the screen.

4. Paying by credit card or debit card

Travelner accepts payments by Visa, MasterCard and Amex credit cards.

Visa Master Amex

All credit card transactions are secured by TLS/SSL technology, and we comply with PCI-DSS (Payment Card Industry - Data Security Standard) for all online transactions.

Make payment by credit/debit card with just 3 simple steps:

  1. Select Credit or Debit Card payment method
  2. Fill in the card information
  3. Click Process to Payment

When you are on the payment page, the following information is required:

  • Your billing information: relate to Billing person name, Country, ZIP code...
  • Your credit card information: Relate to Credit Card number, Expiry date, CVV, or CVC.

SUPPORTING DOCUMENTS

In some cases, after completing the payment process, you may receive an email from our team requesting support documents for your booking as required by airlines and/or our third-party service providers. This is to ensure all travelers’ information is thoroughly checked and provided accordingly to the service providers in advance. This will help verify your personal information is accurate so that you can avoid the time-consuming verification process at the check-in counters. This process is also to ensure that your credit, debit, or charge card is not being used without your consent.

VAT INVOICE

Travelner can support tax invoice requests from companies operating in Vietnam for travel services booked with Travelner. To request a tax invoice, please contact [email protected] for assistance. The following information is required for the VAT invoice:

  1. Your order(s) number
  2. The paid amount
  3. VAT code
  4. Buyer Name
  5. Address
  6. Email address: where the e-invoice needs to be sent to

VAT invoices are issued for transactions made in VND only. Your VAT invoice will be sent to the supplied email address within 10 days after your travel is complete.

Discounts and Savings Claims

Discounts and savings claims are based on multiple factors, including searching over 600 airlines to find the lowest available fare. Promo codes shown (if any) are valid for savings for qualified bookings off our standard service fees. Seniors and youth may find specific discounted fares offered by certain airlines subject to airline qualifications. Military, bereavement, and visually impaired travelers are eligible for discounts off our post-booking service fees as outlined in the compassion exception policy, mentioned in our Terms and Conditions.

* Savings based on median fares found on Travelner last month. All fares are for round-trip tickets. Fares include all fuel surcharges, taxes & fees, and our service fees. Tickets are non-refundable, non-transferable, non-assignable. Name changes are not permitted. Fares are only correct at the time of display. Displayed fares are subject to change, availability and cannot be guaranteed at the time of booking. The lowest fares may require an advance purchase of up to 21 days. Certain blackout dates may apply. Holidays and weekend travel may have a surcharge. Other restrictions may apply. Save money by comparing multiple airlines within our website and choosing the lowest fare.

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