Travelner Travelner Menu
  • Country

    Vietnam Vietnam

  • Currency

    VNDVND

  • Language

    English English

Country

Country

Language

Language

Close

Currency

Our Service Fees

In addition to prices and fees set by travel providers, Travelner applies our service fees as described below. All Traveler fees in the Vietnam market are in Vietnam Dong (VND), charged per passenger, per ticket for flights; per room, per night for hotels; and per person for tours and other services. All fees are non-refundable and subject to change without prior notice.

The total fee will be converted into the currency you choose to pay at the current exchange rate. Banks or online payment service providers may add a payment processing fee and this cost is borne by the customer.

Please refer to our Terms and Conditions for more details.

ONLINE BOOKING SERVICE FEE

NEW BOOKING SERVICE FEE APPLY TO AMOUNT
Online flights booking fee International and Domestic FREE or subject to airlines’ regulations
Online hotels booking fee All hotels Included in the price
Car rental service fee All car rentals Included in the price
Tour booking service fee All tours Included in the price
  • Unless otherwise specified for each particular flight booking request, the E-ticket will be issued and sent to the customer's email address as soon as the payment is completed, and the Travelner verifies the payment successfully.
  • When a Customer requests assistance with on-demand booking through Customer Service, a service fee may be higher than the service fee charged for the above online transactions. This service fee can range from 200,000 VND to 1,000,000 VND per passenger.

Change Requests

Flights

We can help you change your booked flight free of charge as long as your ticket has not been issued yet. But new airfare prices will be applied at the time of change depending on the new flight date, time, class, route, or destination.

If your ticket has been issued, the change service fee will be charged on top of the fees incurred by the applicable airline as stated and non-refundable.

Changes to Existing bookings Air - Economy Air - Business/First-class
Charges per passenger per ticket Domestic International Domestic International
Before e-tickets are issued FREE FREE FREE FREE
After e-tickets are issued VND 200,000 VND 1,000,000 VND 200,000 VND 1,000,000
* The above service fee is charged on top of the charges incurred by the specific airline or ticket booking terms.

Notes:

  • Please refer to our Fare Rules before doing any transaction as most airline tickets are non-refundable, and no name change is allowed on the ticket. Some tickets cannot be changed.
  • All charges incurred for redemption or cancellation of tickets paid for by credit card may include a credit card surcharge set by the bank or card issuer.
  • Airline fees also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for an Airline cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a canceled booking for which payment has been made to the Airline, we will not provide a refund to you until we receive the funds from that Airline.
  • You cannot exchange the ticket from one airline to another.
  • Some airlines will not allow the ticket to be reused if the original reservation was NOT canceled within their designated timeframe.
  • Travelner does not control the fees set by the airline and has no authority to waive them.

Cancellation Request

Cancellation & Refunds Air - Economy Air - Business/First-class
Charges per passenger per ticket Domestic International Domestic International
Before e-tickets are issued FREE FREE FREE FREE
After e-tickets are issued VND 500,000 VND 1,500,000 VND 500,000 VND 1,500,000
** The above service fee is charged on top of the charges incurred by the specific airline or ticket booking terms.

Note:

  • All Airline Refunds/Future Credits are subject to each airline's fare rules, policies, and procedures
  • Most of our airline tickets are non-refundable. Only available in our Travel Suppliers' fare rules allow cancellation and refunds, and we have accepted your request for a refund, you are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing), and if we are able to secure waivers from suppliers to process this requested cancellation and refund.

Special services

Travelner is able to help you request additional services with the airlines to make your trip more memorable. Please find below the list of services and fees that are charged on top of the applicable airlines’ fees.

Special Services Domestic
Passenger Name Misspelling VND 500,000
Baggage Related Service VND 200,000
No-Show Services VND 200,000
Denied Boarding Services VND 200,000
Duplicate Booking Services VND 200,000
Advanced Seat Selection VND 100,000

Please note

  • All Services noted are an On Request Basis ONLY and are subject to each Airline's review and approval process along with their fare rules, policies, and procedures.
  • Name Misspelling means a passenger's name on their airline ticket does not match their passport or other universally accepted government ID.
  • Baggage - Please retain all receipts and baggage tags.
  • No- Show - Documentation advising why you were unable to make your scheduled departure will be required.
  • Denied Boarding - Documentation as to why you were denied boarding of your scheduled departure will be required.
  • Duplicate Tickets - Copies of all tickets, reflecting the exact same itineraries booked with us will be required in order to process a refund request.

Change or Cancellation of Hotels

For change, cancel, or refund requests of hotel bookings, the collected Travelner booking service fees will not be refunded. Travelner will charge a hotel room change and cancellation service fee of up to VND 300,000 for each request and does not include the change or cancellation fee applied by hotel partners or suppliers.

Change or Cancellation of Car Rentals

For change, cancel or refund requests of car rental orders, the collected Travelner car rental service fees will not be refunded. Travelner will charge a service fee for changing and canceling a car rental order up to 200,000 VND for each request and does not include the change and cancellation fee applied by the providers for the booked service.

Change or Cancellation of Tours

For day tour services, collected Travelner booking service fees are non-refundable. Travelner will charge a service fee for changing and canceling tour orders up to 200,000 VND for each request and does not include the change and cancellation fee applied by the supplier for the booked service.

For change, cancellation, refund requests of package tours combined by air ticket, hotel, car rental services, change, and cancellation fees will be applied in combination with applicable fees on services.

Other services as requested

Travelner can provide other travel services as requested such as Travel Insurance, Visas to other countries, or VIP Support Service packages. Please read the specific Terms and Conditions for each service carefully and contact our Customer Service for further information.

Discounts and Savings Claims

Discounts and savings claims are based on multiple factors, including searching over 600 airlines to find the lowest available fare. Promo codes shown (if any) are valid for savings for qualified bookings off our standard service fees. Seniors and youth may find specific discounted fares offered by certain airlines subject to airline qualifications. Military, bereavement, and visually impaired travelers are eligible for discounts off our post-booking service fees as outlined in the compassion exception policy, mentioned in our Terms and Conditions.

* Savings based on median fares found on Travelner last month. All fares are for round-trip tickets. Fares include all fuel surcharges, taxes & fees, and our service fees. Tickets are non-refundable, non-transferable, non-assignable. Name changes are not permitted. Fares are only correct at the time of display. Displayed fares are subject to change, availability and cannot be guaranteed at the time of booking. The lowest fares may require an advance purchase of up to 21 days. Certain blackout dates may apply. Holidays and weekend travel may have a surcharge. Other restrictions may apply. Save money by comparing multiple airlines within our website and choosing the lowest fare.

Scroll top