Travelner is committed to ensuring the highest level of SAFETY AND COMFORT to each and every traveller, which is one of our highest priorities. Therefore, in light of the ongoing impact of Covid-19 on international travels, we are working closely with Airlines, Hotel partners, and Travel suppliers to help you make better-informed decisions on your travel planning, save more, and enjoy your travel experience more.
More airlines are now committed to offer flexible policies on handling flight schedule changes, refunds, cancellations, and rescheduling. Detailed information can be found in individual airlines’ websites, government websites or through Travelner support team. Prior to making any purchase, we strongly recommend you read the terms and conditions carefully as policies are subject to change.
At Travelner, we strive to provide innovative, reliable and professional services to our customers, by continuing to closely monitor the situation, and making every effort to support our travelers. Due to a great number of requests, Travelner is working extra hard to fulfill your enquiries as soon as we can. At times it may take more time than usual for us, airlines, hotels and travel suppliers attend your requests, so we suggest that customers should contact us at least 48 hours before departure time to get prompt responses.
- For travels coming up within 7 days: Your requests will be handled within 2 (two) days.
- For travels coming up in more than 7 days: Your requests will be responded to within 3 (three) days prior to your travel date.
For itineraries that are directly affected by COVID-19, Travelner offers customer support in getting a refund or rescheduling from the airlines. In most cases, the refund process may take up to 90 days.
Customers should contact us at least 48 hours before departure time to get prompt responses. If your departure date has passed but your refund request is still being processed, there is no need to contact us again. Travelner works closely with airline partners to make sure your refund request is processed accordingly.
Airlines and airports will check your temperature upon departure and arrival to limit the likelihood of those with symptoms entering an airport or boarding a plane.
Hand sanitizer is always available at check-in counters, immigration and security checkpoints, departure areas and lounges, boarding gates, and arrival areas in most airports. Some airlines also include it in their amenity packs.
To the best of their abilities, airlines organize seating to guarantee maximum spacing between passengers. Additionally, when queuing, airport and airline personnel will urge you to maintain a safe distance based on WHO rules. For your safety and the protection of those around you, please follow these guidelines.
The completion of a detailed health declaration form may be requested to provide your recent travel history. Cases that are considered to be a risk are referred to the relevant authorities. We respectfully want your assistance in this matter.
Entry and exit restrictions vary by location based on a number of factors including a traveler's nationality, travel history, residency status, and/or vaccination status. Current COVID-19 traveler restrictions fall into several categories such as pre-departure testing, on-arrival testing, on-arrival quarantine, travel insurance requirements, vaccination requirements, and special visa requirements. Remember to consult the latest official information before making booking decisions.
As a reference source, you may follow the useful link below to check passport, visa and health regulations requirements for your destination based on your personal details and itinerary. You may be required to validate the CAPTCHA before accessing the site.
The system is processing the payment Please do not close the browser during processing