Payment Guidelines

Fares are not guaranteed until your flights are ticketed. Prior to your form of payment being processed and accepted successfully, if there is a change in the price of airfare or any other change, you may be notified of this change, and only upon such notification you have the right to either accept or decline this transaction. If you elect to decline this transaction, you will not be charged.

After your flights are ticketed, all changes are subject to availability, additional fees, airline rules, and regulations.

All online bookings on the Travelner website or mobile application must be fully paid at booking. After the full payment has been verified, you will be provided with a booking reservation code with details of confirmed services, e-tickets, and travel vouchers where applicable.

Choose from the following methods of payment for your own convenience. The prices quoted on the Travelner website are final prices for online payments. Please note the amount deducted from your account may differ due to currency conversion or other charges incurred at your banks.

1. Payment by wire bank transfer

Travelner can receive payments by wire bank transfer in USD or other supported currencies. After selecting Wire Bank Transfer as your payment method, you will see all available Travelner’s bank account information for your convenience.

Notes:

  • When making the bank transfer you must provide the invoice number. If you are paying more than one invoice, please provide all invoice numbers separated by a slash ( / ) with space before and after it.
  • If you have any questions about paying by bank transfer, send an email to [email protected] or phone +65 67151465 (Singapore).
  • Travelner will contact you with a booking confirmation and travel documents once we receive your payments.

2. Paying by credit card or debit card

Visa Master Amex

Travelner accepts payments by Visa, MasterCard, and Amex credit cards by simply filling card information directly on the site. All credit card transactions are secured by TLS/SSL technology, and we comply with PCI-DSS (Payment Card Industry - Data Security Standard) for all online transactions.

Make payment by credit/debit card with just 3 simple steps:

  1. Select Credit or Debit Card payment method
  2. Fill in the card information
  3. Click Process to Payment

When you are on the payment page, the following information is required:

  • Your billing information: relate to Billing person name, Country, ZIP code...
  • Your credit card information: Relate to Credit Card number, Expiry date, CVV, or CVC.

Notes:

  • If you have any questions regarding credit card transactions, please contact: [email protected]
  • If your transaction is processed successfully you will see a confirmation page.
  • If your transaction is declined, you will see the following decline page. The decline pages will vary depending on the reason for the rejection.
  • You will receive a confirmation email shortly after your payment has been validated and accepted.

3. Paying by PayPal

Paypal is the most popular and preferred payment gateway that accepts payments by credit/debit cards or fund transfers between accounts. You have two options of payment below.

3.1 Credit/Debit Card via Paypal

Visa Master Discover Amex

The list of Credit Card we accepted for this option include Visa, Mastercard,Discover and Amex

Your credit/debit card bank statement for this transaction will show Paypal*TRAVEL VISA, Paypal*TRAVEL VISA SERVICE. It depends on your card’s issuing bank’s country.

When you are on the payment page, the following details are required.

  • Your billing information: relate to Billing person name, Country, ZIP code...
  • Your credit card information: Relate to Credit Card number, Expiry date, CVV or CVC

Notes:

  • Information is provided over secure connection TLS/SSL. We comply with PCI-DSS (Payment Card Industry – Data Security Standard) for transactions.
  • If you have any questions regarding credit card transactions, please contact [email protected].
  • If your transaction is processed successfully, you will see a confirmation page.
  • If your transaction is declined, you will see the following decline page. The decline pages will vary depending on the reason for the rejection.
  • You will receive an email confirmation shortly after your payment has been validated and accepted.

3.2. Pay by Paypal Account

With this option, you just need to log in to your PayPal account to make the payment for your order. It's a very straightforward and secure process with the highest customer protection.

Paypal

SUPPORTING DOCUMENTS

In some cases, after completing the payment process, you may receive an email from our team requesting support documents for your booking as required by airlines and/or our third-party service providers. This is to ensure all travelers’ information is thoroughly checked and provided accordingly to the service providers in advance. This will help verify your personal information is accurate so that you can avoid the time-consuming verification process at the check-in counters. This process is also to ensure that your credit, debit, or charge card is not being used without your consent.

Mga Diskwento at Mga Claim sa Pagtitipid

Ang mga diskwento at mga claim sa pagtitipid ay batay sa maraming mga kadahilanan, kabilang ang paghahanap sa higit sa 600 mga airline upang mahanap ang pinakamababang magagamit na pamasahe. Ang mga promo code na ipinapakita (kung mayroon man) ay may bisa para sa pagtitipid para sa mga kwalipikadong booking mula sa aming mga karaniwang bayarin sa serbisyo . Maaaring makakita ang mga nakatatanda at kabataan ng mga partikular na may diskwentong pamasahe na inaalok ng ilang airline na napapailalim sa mga kwalipikasyon ng airline. Ang mga manlalakbay na militar, pangungulila, at may kapansanan sa paningin ay karapat-dapat para sa mga diskwento sa aming mga bayarin sa serbisyo pagkatapos ng booking gaya ng nakabalangkas sa patakaran sa pagbubukod sa pakikiramay, na binanggit sa aming Mga Tuntunin at Kundisyon .

* Mga pagtitipid batay sa mga median na pamasahe na natagpuan sa Travelner noong nakaraang buwan. Ang lahat ng pamasahe ay para sa round-trip ticket. Kasama sa mga pamasahe ang lahat ng dagdag na singil sa gasolina, buwis at bayarin, at ang aming mga bayarin sa serbisyo . Ang mga tiket ay hindi maibabalik, hindi naililipat, hindi naitatalaga. Ang mga pagbabago sa pangalan ay hindi pinahihintulutan. Ang mga pamasahe ay tama lamang sa oras ng pagpapakita. Ang mga ipinapakitang pamasahe ay maaaring magbago, availability at hindi magagarantiyahan sa oras ng booking. Ang pinakamababang pamasahe ay maaaring mangailangan ng paunang pagbili ng hanggang 21 araw. Maaaring malapat ang ilang partikular na petsa ng blackout. Maaaring may dagdag na bayad ang mga holiday at weekend na paglalakbay. Maaaring malapat ang iba pang mga paghihigpit. Makatipid ng pera sa pamamagitan ng paghahambing ng maraming airline sa loob ng aming website at pagpili ng pinakamababang pamasahe.

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