Price Match Promise

Travelner aims at offering our customers first-class services at competitive prices. Therefore, we attempt to ensure customers’ best value of money with our Price Match Promise.

At Travelner, we won't be beaten on price. So within twenty-four (24) hours of booking, if you see a lower price (including taxes and fees) for the identical travel services available for booking on a Major OTA Competitor’s site, Travelner will match that price.

Special Considerations:

  • For airfares, the flight itinerary that beats our rate must be identical to Travelner’s flight itinerary. This means that each and every element of each offer matches including airline(s), flight number(s), itinerary, date(s), number of customers and seat type.
  • For other travel services, the following details of the product must be the same with our products including but not limited to room type, inclusions, vehicle type, time of departure and other terms.
  • Customers must ensure that the lower-price product is live on a competitor's site and is available to be booked at the time you contact us, as determined by our customer care representatives.

Our Price Match Promise does not apply to:

  • Membership program websites.
  • Corporate discounts or rates.
  • Group, charter, rewards program, incentive, meeting, convention, or consolidator special rates.
  • Products that are available only by using a coupon or other promotion not offered to the general public.
  • Military, student, government, tour operator, bulk, vacation package or "Web Only" rates.
  • “Opaque” tickets (where the airline booking details are unknown until after purchase) or tickets issued under a “bidding” or “auction” model.
  • Fare errors.

Should you find a better price and want to invoke Price Match Promise, please contact us via [email protected] or call our Customer Service to share your booking number and all the details of the lower priced product (name of the airline, flight, itinerary, date, number of customers, seat type and other required details stated above).

You will also be asked to share the URL or screenshots to support our customer service representatives in verifying the itinerary details. Customer service must be able to locate the lower rate itinerary from the information you provide and decide whether it follows our Price Match Promise terms and conditions. If the request is not verified, or for which you have provided incomplete information, we reserve the right to deny any claims. After verification, you will be given the choice to keep your itinerary with a refund of the difference in total price or a full refund if you prefer cancelling your booking.

Diskaun dan Tuntutan Simpanan

Diskaun dan tuntutan penjimatan adalah berdasarkan pelbagai faktor, termasuk mencari lebih 600 syarikat penerbangan untuk mencari tambang terendah yang tersedia. Kod promosi yang ditunjukkan (jika ada) adalah sah untuk penjimatan bagi tempahan yang layak daripada yuran perkhidmatan standard kami. Warga emas dan belia mungkin menemui tambang diskaun khusus yang ditawarkan oleh syarikat penerbangan tertentu tertakluk pada kelayakan syarikat penerbangan. Pengembara tentera, kehilangan nyawa dan cacat penglihatan layak mendapat diskaun daripada yuran perkhidmatan selepas tempahan kami seperti yang digariskan dalam dasar pengecualian belas kasihan, yang dinyatakan dalam Terma dan Syarat kami.

* Penjimatan berdasarkan tambang median yang ditemui di Travelner bulan lepas. Semua tambang adalah untuk tiket pergi dan balik. Tambang termasuk semua surcaj bahan api, cukai & yuran, dan yuran perkhidmatan kami . Tiket tidak boleh dikembalikan, tidak boleh dipindah milik, tidak boleh diserahkan. Perubahan nama tidak dibenarkan. Tambang hanya betul pada masa paparan. Tambang yang dipaparkan adalah tertakluk kepada perubahan, ketersediaan dan tidak boleh dijamin semasa membuat tempahan. Tambang terendah mungkin memerlukan pembelian awal sehingga 21 hari. Tarikh pemadaman tertentu mungkin dikenakan. Cuti dan perjalanan hujung minggu mungkin dikenakan surcaj. Sekatan lain mungkin dikenakan. Jimat wang dengan membandingkan beberapa syarikat penerbangan dalam tapak web kami dan memilih tambang terendah.

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