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Payments and billing

What is our service fee including?

Agent Assisted Refund or assistance with obtaining a Future Airline Credit Due any of reasons noted (Our Service fees are applicable upon success, but do not include airline fees)

Special Services
Passenger Name Misspelling US$ 50
Baggage Related Service US$ 25
No-Show Services US$ 25
Denied Boarding Services US$ 25
Duplicate Booking Services US$ 25

Please note

  • All Services noted are on a Request Basis ONLY and are subject to each Airline's review and approval process along with their fare rules, policies, and procedures.
  • Name Misspelling - Passengers name on their airline ticket does not match their passport or other universally accepted government ID
  • Baggage - please retain all receipts and baggage tags
  • No- Show - Documentation advising why you were unable to make your scheduled departure will be required
  • Denied Boarding - Documentation as why you were denied boarding of your scheduled departure will be required
  • Duplicate Tickets - Copies of all tickets, reflecting exact same itineraries booked with us will be required in order to process a refund request
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Discounts and Savings Claims

Discounts and savings claims are based on multiple factors, including searching over 600 airlines to find the lowest available fare. Promo codes shown (if any) are valid for savings for qualified bookings off our standard service fees. Seniors and youth may find specific discounted fares offered by certain airlines subject to airline qualifications. Military, bereavement, and visually impaired travelers are eligible for discounts off our post-booking service fees as outlined in the compassion exception policy, mentioned in our Terms and Conditions.

* Savings based on median fares found on Travelner last month. All fares are for round-trip tickets. Fares include all fuel surcharges, taxes & fees, and our service fees. Tickets are non-refundable, non-transferable, non-assignable. Name changes are not permitted. Fares are only correct at the time of display. Displayed fares are subject to change, availability and cannot be guaranteed at the time of booking. The lowest fares may require an advance purchase of up to 21 days. Certain blackout dates may apply. Holidays and weekend travel may have a surcharge. Other restrictions may apply. Save money by comparing multiple airlines within our website and choosing the lowest fare.

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