Travelner Travelner Menu
  • Country

    Global Global

  • Currency

    USDUSD

  • Language

    English English

Country

Country

Language

Language

Close

Currency

Our Service Fees

FLIGHTS

Ticket Prices

Airfare price on travelner.com includes Airline Base Fare, Services Charge, Government and Airport Fees provided by the relevant Airline. There are no hidden fees or service charges to you for online booking made on Travelner website. There may be standard payment processing fees incurred by the bank or the card processing vendor.

Total charge will be converted in your local currency on the payment page. Service fees on all changes, refunds, cancellations and future credits will be charged on a per passenger, per ticket basis.

Check out the Service Fee for flights outside of Vietnam:

New Booking service fee Air - Economy Air - Business/First-class
Charges per passenger per ticket Domestic International Domestic International
Any time US$ 0 US$ 0 US$ 0 US$ 0
Free booking fee for new bookings of any flights, any dates and any locations

Change Requests

We can help you change your booked flight for free of charge as long as your ticket has not been issued yet. But new airfare price will be applied at the time of change depending on the new flight date, time, class, route, or destination.

If your ticket has been issued, the change service fee will be charged on top of the fees incurred by the applicable airline as stated and non-refundable.

Changes to Existing bookings Air - Economy Air - Business/First-class
Charges per passenger per ticket Domestic International Domestic International
Before e-tickets are issued FREE FREE FREE FREE
Within 4 hours after ticketed US$ 50 US$ 50 US$ 50 US$ 50
Within 10 days of new travel date US$ 250 US$ 250 US$ 250 US$ 250
Beyond 10 days of new travel date US$ 200 US$ 200 US$ 250 US$ 250
* The above service fee is charged on top of the charges incurred by the specific airline or ticket booking terms.

Notes:

  • If you wish to change or cancel flights booked online and paid for using PayPal, you must contact our Online Customer Service Team. Any fees for such change or cancellation must be made via credit card and will attract the applicable credit card surcharge.
  • Airline fees also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for an Airline cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the Airline, we will not provide a refund to you until we receive the funds from that Airline.
  • You cannot change names on an airline ticket or give the ticket to someone else
  • You cannot exchange the ticket from one airline to another.
  • Some tickets do not allow any change.
  • Some tickets are non-refundable.
  • Some airlines will not allow the ticket to be reused if the original reservation was NOT cancelled within their designated timeframe.
  • Travelner does not control the fees set by the airline and has no authority to waive them.

Cancellation Request

Cancellation & Refunds Air - Economy Air - Business/First-class
Charges per passenger per ticket Domestic International Domestic International
Before e-tickets are issued FREE FREE FREE FREE
Cancellation requested within 24 hours after tickets are issued $50 $75 $75 $75
Cancellation & Refunds Air - Economy Air - Business/First-class
Charges per passenger per ticket Domestic International Domestic International
Cancellation outside 24 hours and credit kept for future bookings $50 $50 $100 $100
Cancellation outside 24 hours and refunds requested $100 $250 $250 $250

Note:

  • All Airline Refunds/Future Credits are subject to each airline fare rules, policies and procedures
  • Most of our airline tickets are non-refundable. Only available if our Travel Suppliers' fare rules allow cancellation and refunds, and we have accepted your request for a refund, you are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing), and if we are able to secure waivers from suppliers to process this requested cancellation and refund.

Special services

Travelner is able to help you request additional services with the airlines to make your trip more memorable. Please find below the list of services and fees that are charged on top of the applicable airlines’ fees.

Please note

  • All Services noted are an On Request Basis ONLY and are subject to each Airline's review and approval process along with their fare rules, policies, and procedures.
  • Name Misspelling means passengers name on their airline ticket does not match their passport or other universally accepted government ID.
  • Baggage - Please retain all receipts and baggage tags.
  • No- Show - Documentation advising why you were unable to make your scheduled departure will be required.
  • Denied Boarding - Documentation as why you were denied boarding of your scheduled departure will be required.
  • Duplicate Tickets - Copies of all tickets, reflecting the exact same itineraries booked with us will be required in order to process a refund request.
Scroll top